Automative Retail

Customer service representatives gain a 360-degree customer view through CRM integration

Within three weeks, more than 120 AS/400 application screens were incorporated Microsoft Dynamics CRM platform through a web service. The web service was generated by OpenLegacy OpenIntegration, using open source technologies for exposing standard web services. No changes to AS/400 code or business logic were necessary. The AS/400 security and permission definitions remained intact.

Download the full case study to learn how Delek Motors gained a positive ROI for the project, which was completed on time and under budget.

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